Shipping & Returns
Shipping Information
At GenX, we are committed to providing a reliable and efficient shopping experience.
We work with trusted suppliers and logistics partners to ensure your order is delivered safely and as quickly as possible.
Estimated Delivery Times
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United Kingdom: 5–15 business days
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Europe: 7–20 business days
Please note that delivery times may vary depending on product availability, customs procedures, weather conditions, and peak shopping periods.
Once your order has been processed and shipped, you will receive a tracking number via email, allowing you to monitor your shipment in real time.
Returns & Refunds
Your satisfaction is our priority.
If you are not completely satisfied with your purchase, you may request a return within 14 days of receiving your order.
To be eligible for a return:
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The item must be unused and in its original condition.
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The product must be returned in its original packaging.
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Proof of purchase is required.
Once the returned item has been received and inspected, we will notify you regarding the approval of your refund.
Refunds will be processed using the original payment method.
Please note that certain items may not be eligible for return due to hygiene, customization, or safety reasons.
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Customer Support
If you have any questions regarding shipping, tracking, returns, or refunds, our support team is always ready to assist you.
Thank you for choosing GenX.
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